Our Response to COVID-19
With the health and safety of our customers, team members and communities in mind, Crown Auto Group continues to do our part to keep you and your loved ones safe and give our customers peace of mind.
We are following the province-wide suggestions regarding the mask mandate for all public-facing employees. We are removing capacity restrictions, as well no longer logging customer information at check-in.
Daily health and wellness check-ins will continue with all Dilawri's Crown Auto Group employees, but masks are now optional in our dealerships. We respect everyone's choice, so if you prefer to wear a mask, we will continue to wear one during your visit. Masks will still be available for those who choose to wear one.
All COVID 19 protocols in the dealerships will remain in place, including:
social distancing procedures (Plexiglass partitions, floor spacing, chairs removed, etc).
customer test drives without salespeople.
regular sanitization of new vehicles/trades/service vehicles and common surfaces.
Our showrooms are open normal hours. If you prefer, you can email firstname.lastname@example.org or call (204) 269-1572 and we can book a showroom visit/test drive appointment for you.
As well, we continue to offer our buy from home option for guest's convenience.
This works as follows:
We are open 24/7 online. If you see a vehicle of interest, or would like us to help you in your vehicle search, you can click the "Buy from Home option" on our website, email email@example.com or call (204) 269-1572.
One of our product advisors can do a Facetime/live video walk-through of the vehicle of your choice to help you with any specific questions you might have.
If the vehicle is everything you've hoped for, we will get a copy of your driver's license and deliver the vehicle to your home (fully cleaned and sterilized) for a complimentary no-obligation test drive.
If you want to trade in your vehicle, we can also provide a complimentary appraisal.
We will review payment options and finalize your deal via phone - the vehicle will then be held for you with a deposit on your credit card.
We will send you a virtual credit application so you can complete your finance/lease application online. Your finance manager can review your finance and insurance options with you in person or on the phone.
We can deliver the paperwork and vehicle for you to sign. Or, we can arrange for you to sign the paperwork in-store, in a sanitized office or delivery pod.
SCHEDULE YOUR APPOINTMENT
Call or go on-line to book your service appointment
Crown Auto Group service staff will contact you one day before your drop-off to confirm that all your information including e-mail, and contact information is correct.
You can choose to:
Drop-off your vehicle at the Crown Service Department, utilizing the envelope and drop box option.
Check in person with one of our advisors on contactless drop-off options.
If choosing contactless drop-off:We will contact you to confirm which services you wish to authorize on your vehicle.
We update you with the progress on your vehicle, and also let you know once everything has been completed.
Crown Auto Group will sanitize your vehicle for your safety before you arrive to pick it up.
Home Pick Up & Delivery
Give us a call at (204) 269-1572 to schedule a pick-up of your vehicle from your desired location.
We will pick-up your vehicle and bring it to Crown Auto Group for the factory recommended service or repairs.
You are updated throughout the process, and in regards to its completion time.
We sanitize your vehicle for your safety before returning it back to you.
We are taking several measures to ensure everyone is kept safe: Our janitorial teams and staff are disinfecting high-touch areas throughout the dealership such as desks, phones, door handles, debit machines and chair arms throughout the day.
Masks are optional but we respect your decision to wear one, in which case employees will continue to wear a face mask during your visit. We will also continue to have masks available for your use.
We have drawn a line around desks in order to keep in place a social distance of 1-2m in place. And, we've added shields between desks as we appreciate your help in keeping this safe distance with us.
We are using plastic steering wheel covers, and sanitizing door handles and shifters, when moving vehicles for all departments including shuttles and courtesy vehicles.
Employees, who are showing signs of illness, are being asked to stay at home and follow the instructions from Shared Health Manitoba.
Thank you for your business in the past and we look forward to serving you now and in the future. Please take care of yourself and each other.
President and CEO Crown Auto Group