What personal information does CROWN collect?
The types of personal information we collect will depend on the type of product or service purchased by you. Generally, we keep a record of one or more of the following types of information: Information that identifies you, such as your name, address, email address, occupation, telephone and facsimile numbers, driver’s license, date of birth, Social Insurance Number, language preference and other information provided by you and people nominated by you, Finance and credit information about you and/or other members of your family if you apply for finance or lease Information, about what is being insured including health and income information, details of your vehicle and its service history and security information, including video surveillance information, as is reasonably necessary to ensure the safety and security of our premises. We do not actively seek to collect sensitive personal information (for example, health information or information about your racial or ethnic origin or any criminal record) unless it is necessary for our business purposes. Generally, we only collect your personal information directly from you, unless it is not reasonable or practical for us to do so. For example, you may authorize us to collect credit information from a third party, your employer or your landlord. We may also collect information about you from publicly available sources such as registrar of companies or land title office. Sometimes, we act as an agent for others when collecting personal information about you, such as for our preferred insurance companies. We advise you when we do this.
How may CROWN use your personal information?
We use your personal information to provide products or services to you, including servicing of your vehicle and performance of any warranty related repairs, respond to requests for information regarding products or services, enable our various departments to identify and contact you for service reminders, promotional offers, recall notices, and to fulfill additional purposes that are identified when the personal information is collected, including as identified in application forms, web pages, or other documents provided to you.
How may CROWN disclose your personal information?
Sometimes, the law requires us to give out information about you, such as a court if we were ordered to do so under a subpoena. Depending on the product or service that we provide to you, we may also disclose your personal information to: government agencies in connection with any vehicle purchase, such as for registration purposes any organization which you request us to or any one acting on your behalf, including your financial advisor, broker, solicitor, or accountant. Unless you tell us not, we may disclose your personal information to Original Equipment Manufacturers for warranty and related purposes and to enable them to send you the materials about their products and services. The Original Equipment Manufacturers may disclose your information to their contractors and agents (such as call centre operators, advertising agencies, direct mail houses, etc.) contractors and other organizations to allow us to offer or provide our services to you and maintain our relationship with you as required or permitted by law.
Consent requirements vary depending upon circumstances and upon the type of personal information that is to be collected, used or disclosed. In determining whether your consent is required and, if so, which form of consent is appropriate, we will take into account both the sensitivity of the personal information at issue and the purposes for which we will use the information. Consent may be express, implied (including through use of “opt-out” consent where appropriate), or deemed by law. For example, if you request information about a product and provide us with your contact information, your consent to use the contact information to send you product information is implied. If you wish to revoke your consent to collection, use, or disclosure of your personal information, please contact our Chief Privacy Officer, whose contact information is provided below.
How does CROWN protect the security of your personal information?
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification or disclosure. For example, your personal information is stored in secured office premises and in electronic databases requiring logins and passwords for access. Information access is restricted to employees whose job purpose reasonably requires access, and we require all employees to maintain the confidentiality of personal information. We use secure methods to destroy or de-identify any personal information, provided the information is no longer needed by us for any purpose and provided the destruction is permitted by law.
Opting out of promotional communications
If you no longer wish to receive promotional information from the CROWN Auto Group Limited please contact your dealership directly to opt out of future promotional communications.
Access to your personal information:
You may request access to personal information we hold about you. We will process your request within a reasonable time, usually 30 days unless more time is needed due to the nature of the request. There is no fee for requesting access to your personal information; however we may charge you reasonable fees for processing your request.
Correction of your personal information:
We strive to ensure that all your personal information collected, used or disclosed is accurate, complete and up to date as is appropriate in the circumstances. You must promptly notify us in writing if there are any changes to your personal information. If you believe that your personal information, held by CROWN, is incorrect or out of date, please contact your dealership.
Questions or Complaints
Chief Privacy Office Contact Details
CROWN Auto Group
1717 Waverley Street
In connection with your transaction, whether online or at our dealership, CROWN Toyota may acquire information about you as described in this policy, which CROWN Toyota handles as stated in this policy. CROWN Toyota may collect personally identifiable information such as name, postal address, telephone number, email address, social security number, date of birth, etc. While CROWN Toyota makes reasonable efforts to secure all data submitted via this website, CROWN Toyota cannot guarantee security of personal information, and all information submitted via this website is at your own risk.
By visiting this website and/or agreeing to share your location with CROWN Toyota, CROWN Toyota may acquire non-personally identifiable information about you, such as your geographic location, internet service provider, internet browser, IP address, search engine or referral source you used to access this website, and browsing preferences. By using this website, you acknowledge and agree CROWN Toyota may use this anonymized information to improve the experience of our customers and visitors to this website.
CROWN Toyota’s website resides behind a firewall and uses SSL (Secure Sockets Layer, the industry-standard security protocol used to communicate with browsers) to transmit personal information. Data is strongly encrypted during transmission to ensure that personal and payment information is secure. Industry-standard data encryption techniques are used to protect personal information on our servers. SSL-capable browsers typically have a symbol on the browser window to indicate when they are in a secure mode. In addition, the URL will begin with “https:” for all browsers.
CROWN Toyota only shares your information with our affiliates or business partners, and such disclosure is made only in connection with our regular business practices. CROWN Toyota does not sell, rent, or disclose email addresses to any other organizations.
If you have any questions about this policy or CROWN Toyota’s privacy practices, please contact CROWN Toyota.